Last Updated: 01/03/2024

At Stile Pile, we aim to ensure you’re completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

To be eligible for a return, your item must:

  • Be unused, in the same condition that you received it, and in the original packaging.
  • Have the receipt or proof of purchase.

Return Window
You may return items within [Insert number of days, e.g., 30 days] of receiving your order.

Non-Returnable Items
Certain items may not be eligible for return, including:

  • Sale items
  • Gift cards
  • Certain personal care items

How to Start a Return
To initiate a return, please contact us at [Insert contact email] with your order details. We will provide you with instructions on how and where to send your items. Items sent back to us without first requesting a return may not be accepted.

2. Refunds

Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [Insert number of days, e.g., 5–10 business days].

Late or Missing Refunds
If you haven’t received a refund after the processing period:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as processing times may vary.
  3. If you still have not received your refund, please contact us at [Insert contact email].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert contact email].

4. Shipping Costs for Returns

Unless the item is defective or we made an error, return shipping costs are the customer’s responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if covered by us initially) will be deducted from your refund.

5. Cancellations

If you wish to cancel your order, please contact us immediately at [Insert contact email]. If your order has not yet shipped, we will process the cancellation. If it has already been shipped, you will need to process a return once you receive the item.